SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Direct Wholesale Price (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://directwholesaleprice.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality
Too good natural effect and water resistant and goes well to the makeup remover
Looks good, no flaws. I don't know how to act. Delivery fast.
Order received. Packed well. It hasn't opened yet. I'll write back for the color count later.
Thanks
Looks like a tattoo and waterproof and it's very easy to use
Very high quality product. The color corresponds to the item description, shipping and sending the item fast. The pencil is soft, the color is juicy. I don't know how long it's been, but it's not erased right away. Thank you store for the prompt :) I recommend this item!
Good Goods
haven't tried it yet
Шёл ну оооочень долго около 2-3 мес, все понравилось
Very good pencil, I did not fit the color, but the quality is excellent. Thank you to the store, very quickly and qualitatively.
A good thing, sturdy, keeps unscattered all day.
fast shipping nice eyebrow
хороший, спасибо, пришло, рисует норм
arrived in 2 months.
Recommend. Product worthy command. Super paints eyebrow and Sie Sie not smudge. Color Tez zblizony for sustainability. Eyebrow sa very nice painted.
As in the picture I recommend great product
Satisfied with the product, on the other hand the e-fork pen and not 4.
Is okay Thanks
All as in the description, the color is dark brown
Pencil super, you need to get used, I will order more, resistant
Everything is Wonderful)))♥& Middot;
Дорогие друзья , товар очень хороший качественный . Делал тест и оказалось все просто на высшем уровне. Продавцу ставлю 5 звёзд за хороший товар и отличное качество изготовления . Пришёл очень быстро . Упакован качественно без каких либо повреждений . Заказывайте много товаров и вы не пожалеете . Продавец отвечает на любые вопросы . Ставлю 5 звёзд и хороший отзыв за замечательный товар. Спасибо 5 звёзд.
Comfortable thing, not washed during the day, all OK!
I'm finally here thanks I'm late but I'm here. While everything well be good quality.